Work History

Kerry Murdock
(801) 649-3993
kerrwork@yahoo.com
http://kerrsprofessionalofficeresume.blogspot.com/

Kerry Keith Murdock's Employment History

1. Company:
Wells Fargo Online Banking
Phone:
801-534-5485/801-534-5680
Street Address:
5201 Amelia Earhart Dr.
City:
Salt Lake City, UT 84116
Position:
Data Entry Support
Reason for leaving:
Temporary Position
Supervisor:
Chris Turner/Nathan Jerman
Supervisor's Position:
Call Center Manager/Supervisor
Start dates: December of '10
End dates: May of '12
Starting pay: 12.50
Ending pay: 12.50
Duties:
Process customer's requests for stop payments on checks
Provide customers with proofs of payment via fax or mail
Utilize various in-house system tools and programs
Create company-approved custom letterheads and email messages for each request
Complete worklist by end of day

2. Company:
Certiport, Inc.
Phone:
801-847-3100
Street Address:
1276 S. 820 E., Ste. 200
City:
American Fork, UT 84003
Position:
Beta Coordinator
Reason for leaving:
Temporary Position
Supervisor:
Brian Carroll/Jeff Lewis
Supervisor's Position:
Project Manager/Channels Supervisor
Start dates: April of '10
End dates: October of '10
Starting pay: 12.52
Ending pay: 12.52
Duties:
Invited and corresponded with Testing Centers worldwide via email & phone in beta exams.
Tracked, answered, and provided technical support via email for their product line.
Created in-house and field instruction pages, technical assistance manuals, Testing Center audit reports, survey tracking sheets, commitment/result reports, email templates, and Testing Center correspondence documents.
Organized over 50 audit forms from sales-team and varying departments into a finalized report for Microsoft's management.
Responded to inquires regarding time frames, policy, technical difficulties, and instructions via email; also mass-emailed newsletter updates to participating beta Testing Centers.
Corresponded and provided incentives and payment to SMEs worldwide for future beta software blueprint survey work and employees.
Tracked targeting statistics, commitments, and actual results from Testing Centers during actual beta. Provided summaries to management and incentives to participants following the beta.
Coordinated in-house beta exams, including technical equipment setup and technical difficulties between the IT department, Testing Centers, and managers.
Provided weekly receptionist assistance during secretary's scheduled lunch break.

3. Company:
Basic Research
Phone:
801-517-7000
Street Address:
5742 W. Harold Gatty Dr.
City:
Salt Lake City, UT 84116
Position:
Customer Service/Sales
Reason for leaving:
Laid off-Downsizing
Supervisor:
Brent Hartley/Paul Pratt
Supervisor's Position:
Customer Service Team Lead/Customer Service Supervisor
Start dates: March of '06
End dates: March of '10
Starting pay: 12.00
Ending pay: 14.43
Duties:
Provided product information
Up sold discounts over competitor's products
Probed with inquires to help customers select the correct product
Offered company's automatic shipment program
Placed in-bound product orders

4. Company:
Motor Cargo
Phone:
801-936-1111
Street Address:
845 W. Center St.
City:
Salt Lake City, UT 84054
Position:
Customer Service Representative
Reason for leaving:
Not able to advance
Supervisor:
Brett Harvey
Supervisor's Position:
Customer Service Supervisor
Start dates: October of '04
End dates: March of '06
Starting pay: $9.00
Ending pay: $9.00
Duties:
Assisted customers in escalated tracking issues
Contacted terminal representatives
Explained delays for mis-routed freight
Offered delivery options
Up sold guarantee service
Explained necessary travel routes
Resolved in-bound inquiries
Multi-tasked between various programs; including on-line websites, in-house intranets, and Microsoft applications.
Provided price quotes

5. Company:
Melaleuca, Inc.
Phone:
208-523-0700
Street Address:
3910 S. Yellowstone Falls
City:
Idaho Falls, ID 83402
Position:
Business Development/Regional Mentor
Reason for leaving:
Moved to UT
Supervisor:
Kory Boyd/Tyler Sharp
Supervisor's Position:
Business Development Supervisor/Regional Mentor Supervisor
Start dates: July of '02
End dates: November of '03
Starting pay: $8.00
Ending pay: $8.14
Duties:
Provided Administration Assistant duties
Worked with team supervisors in company projects
Tracked incoming statistics for upper management
Resolved escalated customer service problems
Explained compensation plan, policy guidelines, business building practices, and organization to customers
Recorded individual call statistics and promotional opportunities
Encouraged business growth to customers
Retained company and customers information confidentiality Contacted customers with business-building suggestions, options, and information
Uplifted customer’s business confidence

6. Company:
Convergys, Inc.
Phone:
801-519-1000
Street Address:
10975 S. Sterling View Dr.
City:
Salt Lake City, UT 84095
Position:
Entertainment Consultant
Reason for leaving:
Moved to ID
Supervisor:
Amy Johnston
Supervisor's Position:
Entertainment Consultant Supervisor
Start dates: August of '01
End dates: November of '01
Starting pay: $9.75
Ending pay: $9.75
Duties:
Completed escalated billing issues
Took phone payments
Provided customers with changes to company's policies and offers
Issued credits
Offered payment alternatives
Explained special commitments
Explained charges

7. Company:
Twinlab/Changes Int.
Phone:
801-763-0700
Street Address:
600 E. Quality Dr.
City:
American Fork, UT 84003
Position:
Customer Service Support Team
Reason for leaving:
Laid off - Company was sold
Supervisor:
John Eralie
Supervisor's Position:
Customer Service Support Team Supervisor
Start dates: October of '99
End dates: August of '01
Starting pay: $9.00
Ending pay: $10.02
Duties:
Provided Administration Assistant duties
Helped develop projects
Created staff schedules
Trained new employees
Performed on-line research
Developed new procedures to enhance office productivity
Instructed customers concerning the compensation plan
Resolved customers’ complaints and concerns
Resolved escalated customer service problems via fax, phone, letter, and email


8. Company:
The Provo Sun
Phone:
Street Address:
City:
Orem, UT
Position:
Review and Article Writer
Reason for leaving:
Newspaper was sold
Supervisor:
Xochtil Anderson
Supervisor's Position:
Editor
Start dates: March of '99
End dates: October of '99
Starting pay: $25 per story
Ending pay: $25 per story
Duties:
Research local performances, contact theaters, and arrange performance dates for review
Review local live, theater performances
Take detailed notes throughout performances
Provide detailed and supporting reviews of performances for editing
Submit reviews within a timely manner following the performances
Receive interview assignments from editor during weekly meetings
Contact subjects and arrange interview
Travel to the subject's location and conduct interview
Write, edit, and submit articles for publishing in a timely manner following the interview

9. Company:
Sears
Phone:
801-373-7111
Street Address:
235 E. 600 S.
City:
Provo, UT 84003
Position:
Customer Service
Reason for leaving:
Gained better employment
Supervisor:
Tracy and Jonie – Team 30J
Supervisor's Position:
Customer Service Supervisor
Start dates: March of '99
End dates: October of '99
Starting pay: $7.00
Ending pay: $7.45
Duties:
Scheduled service appointments
Used website applications, in-house NT servers, and record-keeping time clocks
Multi-tasked between various Windows and database systems
Resolved escalated in-bound inquiries

11. Company:
Dentrix Dental Systems
Phone:
801-763-9300
Street Address:
727 East Utah Dr.
City:
American Fork, UT 84003
Position:
Technical/Install Support
Reason for leaving:
Temporary assignment
Supervisor:
Rachel Cutler
Supervisor's Position:
Technical/Install Support Supervisor
Start dates: November of '98
End dates: February of '99
Starting pay: $7.00
Ending pay: $7.00
Duties:
Install team/technical support
Aided customers in installing company’s software
Troubleshooted problems
Provided helpful information
Retained information confidentiality

12. Company:
Western Watts/Matrix Marketing
Phone:
Street Address:
Center Street
City:
Provo, UT
Position:
Survey Representative
Reason for leaving:
Seasonal-Summer job
Supervisor:
Supervisor's Position:
Start dates: March of '97
End dates: June of '97
Starting pay: $6.25
Ending pay: $6.25
Duties:
Outbound call center
Contacted businesses and residences and encouraged them to participant in market research surveys
Tracked progress and results of provided leads
Retained confidentiality and remained courteous while gathering survey information
Remained considerate of participant's time while completing company's expected survey requirements